Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We have been happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next half a year.
Along with an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for some orders.
Among the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented an emergency replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with podsmall.com extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one focused on providing exceptional customer support. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. In addition to hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.